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Questions and Answers

If you have additional questions, please email us at:
info@allergybegone.com

What is your pricing policy? top of page

We will not be undersold. Therefore, within 30 days of your purchase from Allergy Be Gone, we will match any lower publicly available price (product price plus applicable shipping costs) for the same in-stock product provided by another online retailer. Simply send us a copy of the ad, including the related website address, and we will refund the difference to you.
This pricing policy offer excludes other retailer out-of-stock product and, if the retailer charges additional shipping, then shipping will be added as part of the pricing to establish the price difference if any.

What is your order cancellation policy? top of page
Customers may cancel their order for any reason by calling us immediately at (866) 234-6630. If the order has not yet shipped, the full amount (including shipping charges) will be refunded to you.

Unfortunately, if the order has been shipped, then the order has been fulfilled and we obviously cannot cancel the order. Therefore, you must make arrangements with one of our product specialists to return your order to us in the original condition and packaging after you receive it. For orders returned in original condition and packaging, a 10% restocking fee will apply and shipping costs will not be refunded. If shipping was not charged on your order, then our normal shipping rate will be deducted when we calculate the return refund as we originally paid the shipping expense.

What is your return policy? top of page

Allergy Be Gone offers a 30-day return policy on all merchandise except air conditioners (as manufacturers require direct customer contact), face masks, and bedding. If your A/C is not working properly, please contact the manufacturer or authorized service center and they will be able to assist you. Royal-Pedic mattresses and box springs must be returned within 14 days in original packaging only.

If you want to return merchandise within 30 days please visit our ONLINE RETURNS CENTER which is open 24/7.
Of course, our knowledgeable representatives can handle any return for you as well, if you would rather speak to a person.


Returned merchandise must be returned in original condition and packaging. Upon receipt of your return, we can issue an exchange, or provide you a refund. Refunds to your credit card are made on the day after your return is processed. Shipping charges are not refundable. If you were not charged shipping on your order, then you will be charged our normal shipping rate when we receive your return.

There is a 10% re-stocking charge on all merchandise returned for credit. Defective items will be returned for exchange. Returns for credit on defective items are subject to the re-stocking fee. Items that are being exchanged for a similar product will not be charged a restocking fee. Some products like cleaning agents are not returnable if the seal or wrap is broken.

In order to make your shopping experience with Allergy Be Gone a pleasant one, we ask that you consider the following:

Many products have a cumulative effect. It is unrealistic to expect immediate results. Allow sufficient time for the product to achieve the desired effect. If you have questions about a product that you recently purchased, email or call an Allergy Be Gone Product Specialist. We want your experience with Allergy Be Gone to be a pleasant one.

How can I contact you? top of page
Get directions!
Allergy Be Gone
190 Whitman Ave
Edison, NJ 08817
Send any questions or feedback
you may have. Your input is always welcome.
Nationwide Toll Free:
1-866-BE GONE 0 (1-866-234-6630)
Overseas:
International access code for your country
+ 1 + 732.947.3212
Our office hours are:
  • 9 am - 6 pm EST Monday through Thursday
  • 9 am - 3 pm EST on Friday
  • Directions to our showroom:
  • By car:
    • Via NJ Turnpike I-95: Drive to Exit 10 and get on to the 287. Take Exit 2B on 287. Take jughandle on right to Vineyard Road. Drive down Vineyard Road for approx 300 yards and make left turn onto Whitman. Our retail store is located on the corner.
    • Via Route 27: Take Route 27 and turn onto Vineyard Road. Drive down Vineyard Road for approx 300 yards and make left turn onto Whitman. Our retail store is located on the corner.
  • By public transportation: Take the New Jersey Transit - Northeast Corridor train toward Jersey Avenue. Get off at Metuchen and take the 810 bus at Main St. and Woodbridge Avenue. The bus leaves you off at State Highway 27 and Vineyard Road. Walk down Vineyard Road for approx 300 yards and make left turn onto Whitman. Our retail store is located on the corner.
  • Do you offer gift wrapping? top of page

    Yes, for a fee of $6.00 per order item. If you would like your order item(s) gift wrapped, please check the box offering gift wrapping in the Checkout screen. Please note that if you order multiple items, but do not want them all gift wrapped, you must place two separate orders segregating gift wrapped from non-gift wrapped items.

    What is your website disclaimer? top of page

    In our ever changing world, product, availability and pricing information is subject to constant and ongoing change. Therefore, Allergy Be Gone does not represent or warrant that any information accessible within or via this website is always accurate, complete or current. Product, price and availability information shown on this site is subject to change without notice.

    Unless specifically stated otherwise within this website, neither Allergy Be Gone nor any company directors, or employees are liable for damages arising out of or in connection with the use of neither this site, nor the information therein. No statement made on our website... no information provided by our employees... no manufacturer's literature sometimes enclosed in our packaging... should be construed as a claim or representation that the products are intended for the diagnosis, cure, mitigation, treatment or prevention of disease or any other medical condition. Only a licensed medical provider can do this and you should contact such a practitioner if you have any doubts or have a medical condition.

    All information contained herein is for educational purposes only. Information provided by Allergy Be Gone is intended to heighten awareness of health information and does not suggest diagnosis or treatment. We are not licensed as physicians and therefore may not dictate how you treat your allergies. This information is not a substitute for medical attention. See your health-care professional for medical advice and treatment.

    What is your privacy policy? top of page

    This is a short summary of our privacy policy. Click here to view the full version of our privacy policy.

    Our philosophy is to treat our customers the same way we would like to be treated as customers. We do not sell customer information nor share it unless required to do it by federal or state law. Our sole purpose in collecting information is to fulfill your order and notify you of the order status.

    Our site uses "cookies" (small files that are stored by your browser on your computer's hard drive) in order to store items in your shopping cart, and to collect non-personal information such as:

    • the date and time of your visit;
    • any pages viewed on our website;
    • keywords used to look for products on our site;
    • the address of the site you came from before visiting our site;
    • search terms used to find our site.

    This information will not be shared with or sold to anyone else, and will be only be used to improve our website and enable us to provide you with even better service. If desired, you can usually change your browser settings not to accept cookies.

    Occasionally, we may ask you to take part in customer surveys to further improve our website and services, in order to provide you with a better shopping experience.

    We may use your e-mail address to send you educational and marketing messages outlining our products and special promotions. If you do not want to receive these e-mails, you may opt-out by unchecking the appropriate box in the online checkout form, or by sending a blank e-mail to newsletter@allergybegone.com, entering "Unsubscribe" as the subject.

    What is your advertising policy? top of page

    We do not currently accept third-party advertising on our web site, nor do we receive funding from the display of commercial content. If this policy should change in the future, any advertising will be clearly identifiable as such, and will be distinguishable from editorial content.

    What payment methods do you accept? top of page

    We accept:

    • All major credit cards, Personal checks, Postal money orders, PayPal, and Cash payments in case of a local pickup
    If paying by PayPal, your shipping address must be confirmed by PayPal. We do not accept PayPal payments with unconfirmed shipping addresses.

    Can I fax or mail my order? top of page

    Yes, simply print and fill out the Fax/Mail Order Form, and fax or mail it to us.

    Can my order be shipped to an address other than my credit card billing address? top of page

    So that we may process your order without delay, we prefer that you ship to the billing address. To expedite processing of your order, we advise that you call your bank and add the shipping address to your account.

    Do you accept international orders? top of page

    Yes, we do.

    Please note that customs duties and / or brokerage fees may be charged by the shipping company or your country's customs. Allergy Be Gone is not responsible for paying any of these duties or fees.

    Some countries may prohibit import of medical devices, such as respiratory care items, or request additional documentation from your medical care provider. Please consult your country's customs regulations prior to ordering.

    All of our electric appliances comply with the US electric standard (120V, 60 Hz, Type A or Type B plug). It is not recommended to use a US appliance in a country which uses a different electric standard. In most cases, using an appliance outside the US voids the manufacturer's warranty, even if an appropriate adapter is used.

    What are your shipping options and rates? top of page

    US Shipping Options
    All ground orders that are in stock are shipped within 2 business days from time of order. Our cut off time for shipping orders is 12 PM (Noon) EST. All orders shipped to standard residential or commercial address are delivered via FedEx, or USPS. If you have any specific delivery instructions, please include them with your order.

    Orders shipping to a P.O. Box will be shipped via USPS.

    Please note:

    We use real-time rates from FedEx, and the US Post Office. Because these rates are subject to change, we have provided you with a shipping rate calculator on each product page and on the checkout page. Click on the "shipping rates" tab and enter your zip code and state to see the available rates for an item.
    Please note that the shipping calculator is a tool to give you a shipping cost, not an expected date of arrival. If you wish to have a more accurate expected delivery date, please call our customer service department at 866-234-6630



    Page last modified: 11/28/11